Frequently Asked Questions
Below are some quick answers to our most frequently asked questions.
Have you lost your combo?
For Commercial Customers:
For Residential Customers:
For security reasons, we can not release a combo to an unknown individual. However, you may contact a locksmith that is registered with AMSEC to verify ownership. To find an AMSEC dealer in your area, please use the Find A Dealer search in the header above.
Contact your company help desk or loss prevention department, who will in turn contact AMSEC. Once we receive authorization from your help desk or loss prevention department, we will contact you directly.
My ESL Electronic Lock is not responding. What do I do?
If your ESL keypad does not respond when any key is pressed, the batteries may need to be changed.
ESL Battery change instructions:
Rotate the ESL keypad to the left and lift off the base.
Replace the batteries with Energizer or Duracell 9V Alkaline batteries.
Caution: Do not use the battery wires to remove the battery cap.
Position the keypad onto the base and rotate to the right to lock.
How Do I Change the User Code on my ESL Electronic Lock?
Use your current code to open the door of the safe.
Press C #.
You should hear a short tone. Enter your old code, and press #.
You will hear another short tone. Enter the new code and press #.
You will hear another short tone. Enter your new code a second time and press #.
You will now hear a longer tone. If you hear this tone, you have correctly changed your code.
My ESL Keypad Blinks Red 4 Times After Inputting my Code and/or There is a Red Light Flashing Every Few Seconds.
Either you have entered your code incorrectly, or if you changed your code and the new code was not accepted. Wait 15 minutes and try the old code again.
My SafeWizard Display is frozen, or won't respond to the "Quit" or any other key.
Locate the Power Supply and switch off then on again. Do not unplug the power cord. There is a backup battery that will continue to supply power.
How do I enroll a new user to my SafeWizard lock?
This requires a Manager-level key. If you do not have a Manager-level key, contact your Loss Prevention Department or Help Desk for email authorization to be provided to AMSEC for assistance.
I missed the "Open Period" to access my SafeWizard-controlled safe.
If you have missed the "Open Period" to access the safe, contact your Loss Prevention Department or Help Desk to email AMSEC authorization to allow access.
I have an IRC916E or IRC412 safe. How do I re-set the combination.
If you own an IRC916E or IRC412 safe that is locked and you do not know the combination, you can re-set the password if you have a by-pass key. Click here for instructions.